Reference

Privacy Policy for DANA and QRIS

jne800 Privacy Policy explains how we collect, use and protect the details connected with your account, wallet activity and device access.

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jne800 Privacy Policy for DANA and QRIS
CONTACT PATHS

Privacy Help Near Cashier

A clear contact path matters when your account record or wallet status needs attention. We keep privacy questions separate from general lobby requests, so you can ask about stored details, a payment receipt or an access check without sharing a password. Use the support route shown beside the cashier area and include your account phone number only through the secure form. We may ask for transaction references, but never request your wallet PIN. Requests from Semarang and other Indonesian locations follow the same Privacy Policy, where local law permits.

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Account data request

Ask us to confirm the account details linked to your verified phone number. We use the secure support path near the cashier area, and we may ask for an account reference before discussing records.

Wallet record check

For a DANA, OVO, GoPay or QRIS receipt question, send the transaction reference through our support route. We use that reference to locate the relevant payment record without asking for your wallet PIN.

Access concern

If a phone verification step or device session looks unfamiliar, contact us through the account help path. We can explain the next check and help protect the account while keeping the request within this Privacy Policy.

DATA CONTROL

Account Security on Mobile

We handle privacy as part of the account journey, from the first phone check to a later request for correction or removal.

Account details

We use your phone number and account identifiers to connect sign-in activity with the right account. Clear phone verification before account access helps us reduce mistaken matches and gives us a practical route for account-related requests.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account records may show a reference, amount status and time. We use these details to reconcile activity, check receipts and respond to a payment record request.

Cookies and sessions

Cookies can keep a sign-in session and remember basic page choices on your device. Your browser settings provide a way to clear or restrict them, although doing so may require another phone verification step.

Mobile access

When you move from login to the lobby on a phone, we may record device and session signals used for security. This helps us spot an unusual access pattern without treating your handset as a permanent identity.

Retention periods

We retain account and transaction records only for the period needed for account operation, dispute handling, security checks or a legal requirement. When a record is no longer needed, our handling process moves it toward deletion or restricted storage.

Changes and contact

You can ask us to correct account details, explain a data use or confirm what is held about you. Send the request through the secure support path, and include enough account detail for us to verify your identity.

Privacy Policy Questions for jne800

These Privacy Policy answers cover the searches we expect before you open an account or connect an Indonesian wallet. They explain the practical steps for access, records, cookies and contact requests without asking you to reveal private wallet credentials. If your situation needs a legal interpretation, our support path can identify the relevant policy route, while access remains subject to local law.

It covers account details, phone verification, device sessions, cookies, wallet and bank payment references, support requests, retention and data changes. The Privacy Policy applies when you browse, open an account, use DANA or QRIS, or contact us about an account record.

We use your phone number to identify the account and complete the clear verification step before account access. It also helps us connect a support request with the correct record. We will not ask you to provide a wallet PIN through support.

Yes. The policy covers references linked to DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account records. We use transaction details for reconciliation, receipt checks and account support, not to request your private wallet credentials.

Use the secure support path shown near the cashier area and state whether you want a correction, a copy of account details or an explanation of data use. We may request phone verification or an account reference before making a change.

We may store session and device signals connected with sign-in, security checks and the move from login to the lobby. These records help identify unusual access. Browser cookie controls can clear or restrict some local session data on your phone.

We keep records for the period needed to operate the account, check a transaction, handle a dispute, protect access or meet a legal requirement. When that need ends, the record is deleted or placed in restricted storage under our handling process.

Yes. Use the account help route for a question about stored details, an unfamiliar phone verification request, a cookie concern or a wallet record. Share only the account reference requested through the secure form. Access depends on local law.

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